Robust tools to change business perspective in meaningful manner.
Full array of Microsoft products integration.There are several things that can be included in the support of choosing dynamics 365 for business. While the company continues to support legacy solutions, the focus and efforts both are dedicated to Dynamics 365.
The company Microsoft has massively invested in Dynamics 365 and is making efforts to turn it into the one selling point for business software solutions. So, by investing in MS Dynamics 365, businesses get complete access to the different apps and functionalities. Moreover, when it is about flexibility, Microsoft offers three tiers of users having distinct levels of access and pricing option. The customization tools enable them to define new objects and extra fields of information within the system.ĭynamics 365 offers extra functionality at minimum price as compared to CRM systems. The platform has robust and flexible workflow tools that let businesses to run automated processes within the system, including sending emails, follow up scheduling, and record status updating. They can easily define their dashboards to highlight the reports, graph, and most relevant data. Businesses can even use Skype for webinars and whiteboard discussions.Įvery app in Dynamics 365 shares same common platform that allows businesses to adapt software as per their specific needs.
Companies can also avail analytics, reporting, and successful collaboration between sales and marketing.ĭynamics 365 for Customer service offers tools that assist companies in handling support and retention stage of customer lifecycle. The UI of D365 for Sales simplifies lead qualification and yield successful conversions.ĭynamics 365 for Marketing helps marketing management team in handling leads, contacts, and campaigns.
Apps related to CRM are – Marketing, Sales, Field Service, Customer Service, and Project Service automation.ĭynamics 365 for Sales is made for sales management. Businesses can use the apps together or individually as per their needs. Microsoft commitment and partner supportĭynamics 365 is made of several applications that are developed for managing any type of business process, ranging from sales and operations to administration and HR.Flexible architecture, pricing, and deployment options.It can be connected with other MS products like Office 365, Exchange server, SharePoint, Power BI, and more.There are many reasons that justify the decision of businesses while choosing MS Dynamics 365 over other options available in the market. Dynamics 365 CRM works on productivity and knowledge of the employees in the company and offers deeper insight into opportunities, performance, and customer relationships. These tools help the companies in transforming their sales, marketing, and customer service processes. Launched in 2016, MS dynamics 365 received extended core CRM functionality which now provides new and robust tools to businesses. Your growing business still requires your attention and for that Microsoft Dynamics CRM 365 is the best powerful solution.